Esser Clinics, specialised in plastic surgical procedures, cosmetic treatments and skin therapy – takes a powerful step towards digital and patient-centred care. With the use of the Caro Health app, patients receive relevant information, digital questionnaires, recovery instructions, access to an easy-to-use chat function, and recently the consent form, at exactly the right moment. For Sander Beekmans, plastic surgeon and director of Esser Clinics, digital support is a logical step towards more efficient care and better-informed patients.

Consent without paperwork: time saved for the team

Previously, the consent process at Esser Clinics required a cumbersome workflow of printing, signing, scanning, and uploading. That is now a thing of the past. Thanks to digitalisation, patients automatically receive the consent form via the app, complete it at home, and sign it digitally. After signing, the PDF is immediately ready to be easily placed in the electronic patient record (EPR).

“Where we previously had to print, sign, scan, and manually upload forms after every appointment, this process is now digital. The patient fills in the form at home, and we receive a ready-made PDF that is added to the file. This saves us hours of work each week.” — Sander Beekmans

Sander Beekmans — Plastic surgeon and director at Esser Clinics

Prepared patients, more effective consultations

Within the clinic, they notice that digital consent forms yield more than just administrative simplification. Patients read the information about their treatment at home in peace and explicitly confirm their agreement in the app. This confirms that they have read and understood everything. This leads to more focused questions during the appointment and more depth during the consultation.

“Patients come in better informed. That provides calm and ensures more efficient contact,” according to Sander.

More control for the patient, less burden for the team

At Esser Clinics, consenting digitally is a logical step towards more self-management for the patient. Through the app, patients receive exactly the right information about their treatment at the right time, including questionnaires, instructions, and reminders.

For the care team, this means fewer separate communication channels, less paper administration, and a more reliable process.

Widely implemented: digital support for 25+ treatment paths       

Esser Clinics is now using the app for more than 25 treatment paths, from upper eyelid corrections to skin therapy. Patients particularly appreciate the convenience and accessibility of the app. The average rating is an 8.5: “Very nice app,” according to a patient. “You can chat with the doctor, you can call the clinic right away. You can also track your recovery and always find all tips and advice. Nice navigation and the app looks very nice.”

At Esser Clinics, good care starts even before treatment. With the Caro Health app, you easily give digital consent and know exactly what to expect. Thus, care remains personal, not administrative.

🤝 Curious about the possibilities?

Curious how Caro's digital solution can improve the patient experience in your clinic? Contact us to discuss the possibilities!